Common Microphone Issues

🔴 Clicking record, and nothing happens (no timer appears)

Possible causes

1. Server or Remote Desktop Session

   • Cause: You're in a server or remote desktop session - common for RxWorks & Teleos clinics.

   • Solution: Minimise the server or remote session. The server does not have access to the microphone. Minimise the server, open the browser on the underlying computer.

2. Microphone Issues

   • Cause: No microphone attached or it's not plugged in.

   • Solution: Confirm the microphone is plugged in and the light is on. Most desktop computers do not have a built-in microphone, although laptops do.

🔴 Clicking record, recording starts, but no audio found

• The timer starts, but the audio wave does not move.

• This means the browser can find the microphone, but it cannot "hear" any audio.

Common Causes and Solutions

1. Unmute the microphone - if the light on the mic is red, the microphone is muted. To fix, tap the top of the mic, the light will turn green, and work as normal.

🔴 Permission error

VetNotes may not have access to the microphone.

1. Go to the settings of your web browser.

2. Find app.vetnotes.com

3. Update Microphone settings to "Allow"

🔴 Chrome Extension - Microphone Access Denied

If you receive the error: "Error - microphone access denied. Please allow microphone access in your browser settings and try again."